Welcome to 7Club! By browsing our website, purchasing products or services, and using our platforms, the customer declares being aware of and agreeing to these Terms and Conditions. This acceptance implies full compliance with the rules below, so please read carefully before proceeding.

1. PURPOSE OF THE TERMS

1.1. 7Club is an official partner of Kommo CRM, providing its services in the implementation and support of this platform’s tools. The customer is fully aware that:

Kommo CRM is software designed, developed, and operated by third parties and is therefore entirely the responsibility of the company Kommo regarding its functionalities, system availability, or any technical failures resulting from its use.
7Club acts as an official partner, responsible for implementation and configuration within the possibilities provided by Kommo CRM, not assuming responsibility for tool limitations or any interruptions, changes, or failures regardless of its involvement.

1.2. In addition to implementation and support services, 7Club also offers Widgets (additional applications) for the Kommo CRM platform, which are extra tools developed to enhance the system's functionalities. The customer is aware that:

The Widgets are developed by 7Club and integrated into the Kommo CRM platform to provide additional functionalities.
The responsibility for the proper functioning of the Widgets lies with 7Club, while the operation and integration with the Kommo CRM platform depend on the technical conditions set by Kommo.

2. FUNCTIONALITY AND RESPONSIBILITIES OF THE SOFTWARE

2.1. Kommo CRM provides a multichannel support solution and customer relationship management, and its functionalities (such as integration performance, platform stability, availability of advanced or additional features) are subject to the technical conditions defined by the Kommo company.

2.2. The customer acknowledges that 7Club has no control over the development, updates, or modifications made directly by Kommo CRM, and cannot guarantee or fix functionalities or failures that occur beyond the scope of its involvement.

2.3. The responsibility of 7Club, as an official partner of Kommo, is limited to:

Implementation of the system according to the data and guidelines provided by the customer;
Configuration and initial adjustments within the Kommo CRM environment;
Basic training, when applicable, limited to the functionalities previously contracted by the customer on the platform.

2.4. Other responsibilities or requests not foreseen, such as advanced customizations, ongoing support, or high availability, must be negotiated separately and may be subject to additional costs and specific deadlines.

3. CUSTOMER AWARENESS

3.1. The customer acknowledges and agrees that the performance of the Kommo CRM tool is beyond the direct control of 7Club and that:

Any functional limitations, technical failures, interruptions, or changes in the system are the sole responsibility of the Kommo company;
It is recommended that the customer contact Kommo CRM's technical support directly for issues related to the platform's functionality (bugs, interruptions, or features defined by the system).

3.2. 7Club commits to offering support exclusively for initial configuration activities, within the agreed contract, and within the limits of its role as an official partner.

4. SUPPLEMENTARY RESPONSIBILITIES OF THE CUSTOMER

4.1. After the contract is signed and payment is confirmed, the customer must provide complete and necessary data so that 7Club can carry out the configuration and implementation of the Kommo CRM system, which must include:

Texts, images, processes, and workflows that the system will integrate;
Provision of login and password, or authorization for the creation of accounts in Kommo CRM;
Correct information of the users and communication channels to be integrated.

4.2. Any delays or omissions in providing the above information may result in a postponement of the delivery deadline by 7Club, without any penalty to the company.

4.3. The provision of incorrect or incomplete information that hinders progress or causes functional failures, as well as any potential harm to third parties (the contractor’s clients), will be the sole and exclusive responsibility of the CONTRACTING PARTY.

5. INTELLECTUAL PROPERTY RIGHTS

5.1. All materials, content, logos, trademarks, and tools available on the website or platform are protected by copyright laws, trademarks, and other intellectual property rights.

Inglês: 5.2. The customer is prohibited from reproducing, redistributing, or using materials in any form without prior written authorization from 7Club, except for personal and non-commercial use as permitted by the usage license.

5.3. In case of violation of intellectual property rights, 7Club may take appropriate administrative and legal measures, without prejudice to the penalties provided by law.

6. CUSTOMER SUPPORT AND SERVICE POLICY

6.1. 7Club provides technical support for the contracted services, according to the service levels specified in the commercial proposal or service contract.

6.2. Technical support can be accessed through the following channels:

WhatsApp: (48) 3380-9834
E-mail: [email protected]

6.3. Response and resolution times vary depending on the complexity of the issue and the level of service contracted, with 7Club committing to address requests within the established deadlines.

7. CANCELLATION AND REFUND POLICY

7.1. The customer can request the cancellation of the contracted services at any time, observing the conditions and deadlines established in the specific contract.

7.2. In case of cancellation, the customer may be entitled to a proportional refund, minus administrative fees and costs already incurred by 7Club.

7.3. Refund requests must be made in writing and will be reviewed by 7Club within a period of up to 30 (thirty) days.

8. FORCE MAJEURE

8.1. 7Club will not be responsible for any failures or delays in the execution of contracted services resulting from events beyond its reasonable control, including but not limited to natural disasters, wars, acts of terrorism, strikes, infrastructure failures, or other force majeure circumstances.

8.2. In the event of a force majeure occurrence, 7Club will notify the customer as soon as possible and make every effort to minimize the impact of the event on the execution of the services.

9. MODIFICATION OF SERVICES

9.1. 7Club reserves the right to modify, suspend, or discontinue the services offered, in whole or in part, at any time, with prior notice to the customer.

9.2. In the event of a significant modification to the services that affects the execution of the contract, the customer will have the right to terminate the contract without penalties, provided they notify 7Club in writing within a reasonable period after being informed of the modification.

10. TERMINATION OF THE CONTRACT

10.1. The contract may be terminated by either party, with written notice, under the following conditions:

For breach of any clause of the contract, after notification and granting a period for correction of the breach;
Inglês: For the interest of either party, with 30 (thirty) days' prior notice.

10.2. In case of termination for the customer's interest, a termination fee corresponding to 50% (fifty percent) of the remaining contract value will be applied, unless the termination occurs due to a breach of contract by 7Club.

10.3. In the event of termination due to 7Club's breach of contract, no penalty will be applied to the customer, and the customer will be entitled to a proportional refund of the amounts paid, minus the services already rendered.

10.4. In the event of termination due to the customer's breach of contract, in addition to the aforementioned termination fee, the customer will be responsible for the payment of any amounts owed to 7Club up to the termination date, including any additional costs incurred by the CONTRACTED PARTY due to the breach.

11. INDEMNIFICATION

11.1. The customer agrees to indemnify and hold 7Club harmless from any claims, losses, damages, liabilities, costs, and expenses (including attorney fees) arising from:

Misuse of the services or violation of these Terms by the customer;
Misuse of the services or violation of these Terms by the customer;
Actions or omissions of third parties authorized by the customer to use the services.

12. GENERAL PROVISIONS

12.1. These Terms constitute the entire agreement between the parties, overriding any previous understandings or agreements.

12.2. If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain valid and in full force.

12.3. The tolerance or non-exercise of any right by 7Club will not imply a waiver of rights, which may be exercised at any time.

13. APPLICABLE LAW AND JURISDICTION

13. APPLICABLE LAW AND JURISDICTION

13.2. To resolve any disputes arising from these Terms, the parties choose the court of the District of Florianópolis/SC, with express waiver of any other, regardless of its privilege.

7Club LTDA

CNPJ: 48.630.858/0001-66

By using our services, you fully agree to the Terms and Conditions above. If you have any further questions, please contact us before confirming your acceptance or contracting any service.